How can I help?

I love hearing from my wonderful customers. But I also know how busy you all are, so I thought it’d be helpful to put together a list of FAQs.

If there’s anything I haven’t covered, or you’d like to enquire about sales or waitlists, please get in touch using the form at the bottom of this page.

FAQs

  • I do! All of my prints are designed by me. Take a look at my Prints page to find out more.

  • The sizes of all my products are listed in the Shop. Just click on any item for more info.

  • I ship my products all over the world. Each package comes with tracking, insurance and requires a signature on delivery.

    Please note that as a buyer, you’re responsible for any customs and/or import duty that may apply.

    Shipping rates

    UK

    Purses & make-up bags: £5.55 Handbags: £7.65

    Delivery: 1-5 working days

    Europe

    Purses & make-up bags: £11.00 Handbags: £16.50

    Delivery: 3-7 working days

    Rest of the world

    Purses & make-up bags: £16.00 Handbags: £26.50

    Delivery: 3-7 working days

  • I carefully wrap every item in polka dot tissue paper and send them out in stylish recycled card boxes.

  • Please allow 1-3 days for stock items to be dispatched.

    Need something urgently?

    If you require next day postage, please get in touch using the contact form below so I can help you further.

    Is the item you want sold out?

    If you want an item that’s currently not available, please get in touch using the contact form below so I can add you to the waitlist and get back in touch when I have more details.

  • I’m sure you’ll love your Miss Budd product. But if you do change your mind, please let me know using the contact form below within 14 days.

    You’ll need to return your items using a tracked or signed-for service to:

    Miss Budd London
    401 Workshops
    401 Wandsworth Road
    London SW8 2JP
    UK

    Refunds will be issued by Paypal. Please note that bespoke items are non-refundable.

  • All my products are built to last but each one comes with its own characteristics:

    Leather

    My leather products are very durable and will age naturally over time. Screen prints will eventually age along with the leather. You can wipe any surface dirt off with a damp cloth. Please also take care not to expose porous leathers like Nubuck to any stains.

    Recycled REPREVE®

    If you need to clean your Miss Budd Shopper, put it on a delicate machine wash at 30 degrees. Pouches can be carefully handwashed. Make sure to dry all REPREVE® products flat.

    Silk

    Take extra care looking after silk, especially my prints with light backgrounds.

    And finally…

    The beautifully soft leather I use for my bags and purses may stretch if you overfill them.

Ask me a question